• About Us, date established, Elisha, corporate & government clients, volume discounts
• Contact Us by e-mail, phone, fax, snail mail
• Satisfaction guaranteed, returns, exchanges, damages
• Privacy, your personal information is protected by our privacy guarantee.
• Ordering, pay methods, how to order, paying by gift certificate
• Shipping Info, shipping methods, shipping rates, delivery time, express shipping

Everything Nautical
Shipping & Other
Information Page

• Everything Nautical was founded in 1998 and is owned and operated by Elisha.
• Call 1-888-211-4490 or e-mail Elisha at everythingnautical@gmail.com. We appreciate your business! -- Elisha

• Please call Elisha at 1-888-211-4490 if you need any of our products in quantity.  We will be happy to extend you a discount based on the volume you require.

Contact Everything Nautical

• E-mail is the best way to contact us. We check e-mail every day and respond as fast as we can. You should have a reply within one business day.
• E-mail Elisha at everythingnautical@gmail.com.
• If you have a question about your order, please make sure your e-mail includes your name and order number.

• Call 1-888-211-4490 (USA/Canada).
• To dial direct call 1-952-473-5801.
• Phone hours are weekdays (Monday - Friday) from 9:00 a.m. to 5:00 p.m. CENTRAL time. We observe daylight saving time, as well as Federal Holidays.

• Your satisfaction is guaranteed!
• Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment. If items are returned after the 30 days, you may be charged a 15% restocking fee, or un able to return merchandise.
• Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
• Have questions? Need help? E-mail us at everythingnautical@gmail.com or call 1-888-211-4490.
• Special orders are not eligible to be returned.
• Large volume orders ($1000+ and / or over 50 pieces may be subject to a 15% restocking fee if returned.  Call us for details.

Returns & Exchanges

• Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment. You are responsible for freight back to our warehouses.  After 30 days the manufacturers' warranty applies. If items are returned after the 30 days, you may be charged a 15% restocking fee, or un able to return merchandise.
• All Returns must be received in resalable condition, if a return is damaged we reserve the right to refuse, replace, repair, and or with hold credit at everything nauticals discretion.
• Please contact us for a RA (Return Authorization) and instructions
• With all returns, please include:
  your name, shipping address, credit card number and expiration date, a copy of your invoice and an explanation of what you want done with your return - for example, refund your credit card, exchange for another item, etc.
• Special orders are not eligible to be returned.
• All sales of Delmar Watches are final.  Delmar Watches are not eligible for return or exchange.
• Large volume orders ($1000+ and / or over 50 pieces may be subject to a 15% restocking fee if returned.  Call us for details.
• Hats and articles of clothing are not eligible for return or exchange if they have been used or worn.

Reporting Damaged Goods or Lost Shipments

• DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
• Please e-mail us at everythingnautical@gmail.com or call us at 1-888-211-4490 in case of damaged or lost shipments.
• If you open the package and see that the item is damaged, stop, take a picture if you can this will help speed up the replacement procedure.  Give us a call, send us an email everythingnautical@gmail.com. 

  Here is a good example of a damaged shipment.

• Protecting your personal information / privacy is very, very important to us.
• We hate spam! Everything Nautical does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
• We send out e-mail notifications on products, special promotions, etc. from time to time.
• If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.

• Credit card orders are accepted on-line, by fax or, by phone.
• We accept Visa, MasterCard, American Express (AMEX), and Discover
• Money orders and Cashier's Checks will be accepted.
• All orders outside the U.S.A. should be wire transfer in U.S. funds.
• We DO NOT accept personal checks.

• Ordering over the internet is safe, easy, and totally secure. When you order from Everything Nautical over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
• Internet Explorer users should see the LOCK (secure) symbol when you check out.
• Firefox users should see the unbroken key symbol when you check out.
• Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
• Please note: some quantity discounts, shipping rates on certain internet specials, and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.
• Everything Nautical has a $20.00 minimum order.

• Our phone hours are from 9:00 A.M. - 5:00 P.M. Central Time. Monday - Friday (except for major national holidays).
• Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-888-211-4490.
• Everything Nautical has a $20.00 minimum order.

ORDERING BY MAIL:

ORDERING WITH A GIFT CERTIFICATE:

• Online orders need to include credit card account information so that the order can be processed online.
• Your credit card will not be charged anything unless the purchase exceeds the value of the Gift Certificate.
• Phone orders? Please provide club/chapter name, dollar amount, and the GDS-number.
• Internet orders please list club/chapter name, dollar amount, and the GDS-number under the "Comments" field.
• Limit one gift certificate per customer, family, address, and/or transaction.

• United Parcel Service (UPS) is our standard method of shipment to all areas within the Continental U.S.
• Most orders ship out via UPS within 2-3 business days (M-F) received.
• International orders take longer. We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.
• Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost.
• Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen.

• We use UPS Ground to ship to most addresses in the continental US.
• UPS "Ground" Service is available to Alaska (AK), Hawaii (HI), and even some U.S. Territories, although it is slow and not usually cost effective.

• On UPS Next Day and UPS 2nd Day Air shipments we make all efforts to ship the same day you order.
• Orders received after 2 pm CT may not ship until the next Business Day.
• We will contact you if any additional delays are necessary.
• Large, bulky, or heavy items may incur additional Express (air) Shipping charges.
• Please be sure you have provided DAY TIME contact information.
• If we cannot reach you the shipping of your package may be delayed.

  Please feel free to contact us for a shipping estimate.

• We ship to all US addresses, including military addresses (APO, FPO) and US Territories, as well as all Canadian addresses.
• We do not ship to any other international destinations. All addresses outside of the US48 pay the exact cost of shipping.
• NOTE: When ordering on-line our website applies no shipping cost for the shipping method you choose. We will adjust the cost before your credit card is charged.
• Please feel free to contact us for a shipping estimate.
• We ship via UPS and USPS Airmail.
• OUTSIDE THE USA -- You pay the exact cost of shipping your Air Package. Since exact cost cannot be determined until your order is ready for shipment and shipping cost vary greatly by destination and weight, the charges shown in the table below and on your invoice represent the "Average Cost" of shipping a sample package using the service you select. Your credit card will be charged exact cost of shipping your order.  You will be contacted via e-mail to approve the shipping charges.

• Please contact us for Next Day, 2nd Day and 3rd Day Delivery options.  We will be happy to get you a quote either after placing your order and receiving approval from you to proceed, or by simply providing a quote.

We will email you your tracking number so that you know when to expect your shipment!!!

Prices in this catalog are subject to change without notice. Please e-mail US if you have any questions about prices.

All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.